Who is the programme for?
If you are between 16 and 25 years old and you enjoy being around people and want to develop your social skills and confidence, Customer Service is the programme for you. Some of the important work skills you will learn include administration, time keeping, personal presentation and working with members of the public. You will attend college 4 days per week, Monday to Thursday from 9.30am to 3.30pm.
What are the entry requirements?
There is no formal entry requirement, however, you must have an active EHCP. To apply you will need to ask your Local Authority to consult with Orchard Hill College. We would like to meet you for an assessment before you join us at college to make sure this is the right programme for you.
About the programme
This programme has been designed to prepare you for the next exciting steps in your life. We will support you and get you ready to achieve your ambitions, whatever they may be.
You might want to live more independently, or get prepared for work. We can help you get the most out of your community and access further learning with a pathway into your chosen area of interest.
Here’s how we will achieve it together
We want you to become as independent as possible and throughout your time with us we will support you to make new friends, travel more independently and try new things at College and in your local community.
We’ll help you choose a work training programme that’s right for you, centred around your love of being helpful, socialising and team work.
You will have opportunities to:
- take part in vocational taster sessions
- get involved in volunteering, supported or part-time employment
- develop your practical skills
- get involved and take part in our enrichment activities at college and in the community including sport, health and wellbeing, creative and performing arts
We want you to be happy, healthy and confident.
Together we can work on your independent living skills, develop your digital talents and keep you safe online.
At the end of the programme you will have:
- accessed valuable work experience
- achieved an appropriate accreditation (Entry Level 1, 2, 3, Level 1, 2)
- your own personalised job ready pack including references and a digital CV
- grown your circle of friends and support network
You will be able to live more independently or have transitioned to supported living, a home sharing scheme, or a personalised assisted living scheme.
Skills for Work and Living – Customer Service is offered in a safe setting from five of our college centres with our vocational partners.
Throughout the programme we will support you with your maths and English learning and help you achieve accreditation if you need it. You will also have the opportunity to complete an employability qualification at your level.
Technology plays a big part in your life at college, our Digital School team will encourage you to use assistive technology enabling you to be more independent, improve your communication skills and potential in the workplace. We want you to flourish in all aspects of your life and learning and prepare you for a digital world after college.
We will develop your core skills in: Communication, problem solving, independence and mobility, work skills, managing change, personal and social development.
As well as the teaching team delivering your programme, we will provide you with any specialist therapy and nursing support you may need.